About 2 weeks ago, I received a phone call from my husband while he was at work during his lunch hour. The phone conversation is the usual until he says we need to talk about something rather important and I said okay what’s up?
He says, Honey I found something in my soup! I said what did you find? It looks like a piece of foam. Foam?! I told him to bring home the can, lid, foam etc…I will need these items to make a phone call.
Well sure enough when he came home with his leftover soup…he shows me a piece of hard foam that was floating in his soup. I can’t even imagine what would have happened if he accidentally swallowed this piece of foreign material.
The next morning I called Progresso soup and spoke to them about a foreign object that was found in their soup. I had to answer something like 20 questions to make my complaint over the phone. So they wanted to send me coupons for free soup and I declined the coupons and told them I wouldn’t be purchasing their soup ever again and then the customer service person says then if you give me your address we will send you a check for $3.00 to replace the cost of your soup. Well at least I will get my money back but it doesn’t give me a piece of mind knowing that the problem probably won’t be resolved. How do I know this because the customer service person said they have no way of knowing if Quality Control will even get the message. How does Progresso Soup run their business?
I wasn’t pleased with the outcome of this conversation. So I made a point to tell them that I will be calling the FDA and I would be blogging about this matter. Not a care in the world from Progresso. I guess when you make as much money as they do one can of soup doesn’t matter.
I am waiting for the FDA to return my call.
I spent some time searching on the internet for other instances that might have happened with Progresso Soup and I was a bit surprised that I found something like 5 other people who found a similar foreign object in their soups as well.
As of 2 weeks ago, I no longer will buy canned soup. At least if it’s homemade I know what’s in the soup!
Part 2 of What’s in your soup coming soon.